Cancellation Policy

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Frequently Asked Questions

If You Need to Cancel

Cancellation fees are based on the number of weeks from the class start date your request is received. You must notify us of your cancellation in writing via email, fax, or postal mail.

For the Advanced Leadership in Action: Kilimanjaro program:

You may cancel 17 weeks (120 days) prior to the start of the Advanced Leadership in Action: Kilimanjaro program without incurring a fee. If you cancel later than 17 weeks prior to the start of the program, the cancellation fee is 100% of the program fee.

For all other programs:

You may cancel six or more weeks prior to the start of any other program without incurring a fee. Due to the inherent costs of establishing, holding, and refilling participant slots along with associated costs of pre-course materials, the following cancellation fee schedule applies:

  • Two to six weeks prior to program start - 50% of program fee
  • Within two weeks of program start - 100% of program fee

Transfer and Substitution Policy

For the Advanced Leadership in Action: Kilimanjaro program

Transfers and substitutions are not permitted due to the special nature of this program.

For all other programs:

We can accept transfers to an alternate program offering. All transfer notices must be received by email, fax, or mail before the start of the program. Transfer requests received within 2 weeks of the program start are subject to a US$250 transfer fee. Qualified substitutes for registrations can be accommodated with advance written notice.

Contact customer service at
Phone: +1.734.763.1000
Fax: +1.734.764.4267
email: um.exec.ed@umich.edu

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