If You Need to Cancel

You may cancel six or more weeks prior to the start of a program without incurring a fee. Due to the inherent costs of establishing, holding, and refilling participant slots along with associated costs of pre-course materials, the following cancellation fee schedule applies:

• Two to six weeks prior to program start --- 50% of program fee
• Within two weeks of program start --- 100% of program fee

Cancellation fees are based on the number of weeks from the class start date the request is received. You must notify us of your cancellation in writing, via email, fax, or mail.

Transfer and Substitution Policy

We can accept transfers to an alternate program offering. All transfer notices must be received by email, fax, or mail before the start of the program. Transfer requests received within 2 weeks of the program start are subject to a US$250 transfer fee. Qualified substitutes for registrations can be accommodated with advance written notice.

Contact customer service at
Phone: +1.734.763.1000
Fax: +1.734.764.4267
email: um.exec.ed@umich.edu