• Manage clinical processes and variability for operational and financial gains
• Align measures of operational excellence to your strategy

This two-day Healthcare Operations and Lean Concepts module consists of a presentation of the theoretical framework of Healthcare Operations Management and Lean Concepts, specific examples, and a participant workshop. This course includes a prereading assignment which will be sent to participants several weeks before the course starts.

Who Should Attend Healthcare Operations and Lean Concepts

Physician, nurse leaders and senior administrative executives in health systems, hospitals, medical schools, group practices and other healthcare organizations will benefit from the business strategies and leadership development skills presented. Positions of attendees may include but are not limited to: CMO, Department/Division Chair or Chief, CEO, President, CFO, COO, or Department Administrator.

This 2-day module is part of the Healthcare Management Series, a Certificate Program for Clinicians and Senior Administrators, a comprehensive general management program, developed and presented by the Stephen M. Ross School of Business and the University of Michigan Medical School.

The Healthcare Management series is uniquely designed for managing healthcare organizations. Led by Michigan's world-class business and medical school faculty, best practices in both worlds are merged into this series of two-day seminars that will show you how to:

• Build successful coalitions of clinicians, administrators, and staff
• Increase organizational throughput
• Align the incentives of all the stakeholders
• Manage and create value across silos
• Recognize strategic opportunities
• Understand your customers
• Lead change

Healthcare Operations and Lean Concepts is part of the Healthcare Management Series, a Certificate Program for Clinicians and Senior Administrators presented in a modular format

The University of Michigan's schools of Business and Medicine collaborate to offer this unique management program for healthcare leaders in six two-day modules that make it easier for clinicians and senior administrators to fit into busy work schedules.

Complete five of the six modules and receive the University of Michigan Certificate in Healthcare Management, or take only the modules that interest you most.

DAY 1 Develops the basic fundamentals of Operations Management which include critical paths, bottleneck analysis, and the relationship between clinical variability and wait times. Specific examples of the operating rooms and emergency department flows are developed. Highlighting the physics of process flows helps participants understand the trade-offs among efficiency, cost, and quality.

DAY 2 begins with an introduction to lean management and engages participants in project teams to develop and solve operational problems within a prototypical health system.

The program fee includes tuition, instructional materials, continental breakfast, lunch, and coffee breaks each day. Fee is payable in advance in US dollars and is subject to change. See our Cancellation, Transfer and Substitution Policy.

If you need hotel accommodations, please contact us (+1.734.763.1000 or um.exec.ed@umich.edu) and a Customer Service representative will help coordinate your stay with one of our local partner hotels. Billing for accommodations and all hotel fees will need be arranged between you, your organization, and the hotel.