 |
EXCEED -
January 2010
|
|
|
|
|
THE "CHANGE" ISSUE

|
 |
|
|
 |
 |
What primary areas of change will you address this year within your organization? Take a quick survey. Results will be reported next month.
[Start Survey]
Question: "How often do you survey your customers to find out what they need?"
Answer: Results were surprising. An equal amount of respondents survey customers daily as do yearly. Twenty percent survey their customers monthly.

|
 |
 |
|
|
|
|
|
Executive Education
Ross School of Business
University of Michigan
724 E. University, Suite 3700
Ann Arbor, MI 48109-1234
734 763 1000
|
To assure that our e-mails are received, please add um.exec.ed@umich.edu to your address book.
Copyright © 2010
|
 |
|
|
|